Returns & Exchanges
At Shagun, we strive to ensure your fashion experience is seamless, offering a 14-day window for returns and exchanges on all unworn items with original tags. We are committed to your satisfaction and provide a straightforward process to help you find your perfect fit.
Initiate Request
Log into your Shagun account and visit the 'Order History' section to select the items you wish to return or exchange.
Pack the Items
Securely place the items in their original packaging, ensuring all designer tags and invoice slips are included to prevent processing delays.
Schedule a Pickup
Choose a convenient time slot for our courier partner to collect your package from your doorstep at no additional cost.
Quality Check and Refund
Once our team inspects the returned garment for quality compliance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing